Refund policy

RETURN AND REFUND POLICY

We hope you love your purchase from Retro Wildflower Boutique. If something does not work out, please review the following return requirements.

RETURN WINDOW

Return requests must be submitted within seven days of receiving all items in your order. The first day of the return window is the date tracking shows the order was delivered.

If your order arrives in separate packages, the seven-day return window begins when the final package is delivered.

Before mailing anything, contact us through our Contact page to request return authorization and instructions:

https://retrowildflowerboutique.myshopify.com/pages/contact

Returns sent without authorization may not be accepted. Once your return is approved, it must be shipped within seven days.

RETURN ELIGIBILITY

To qualify for a refund, merchandise must be:

• Unworn, unused and unwashed
• In its original condition
• Returned with all original tags attached
• Returned in its original clear garment packaging with the SKU label when provided
• Free from makeup, deodorant, perfume, pet hair, smoke and other signs of wear

Items that do not meet these requirements may be refused or may be subject to a 20% restocking fee.

NONRETURNABLE AND FINAL-SALE ITEMS

For health and hygiene reasons, the following items cannot be returned:

• Beauty products
• Bodysuits
• Face masks
• Intimates and lingerie
• Jewelry
• Swimwear

Please choose these items carefully before ordering.

RETURN SHIPPING

Customers are responsible for return-shipping expenses unless the wrong item was shipped or the product arrived damaged or defective. Original shipping and handling charges are nonrefundable.

We recommend using a trackable shipping method and keeping your receipt until the return has been completed. Retro Wildflower Boutique is not responsible for return packages lost during transit.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please contact us within seven days of delivery if your item arrives damaged, defective or incorrect. Include your order number and clear photographs showing the problem and packaging. Once reviewed, we will provide the appropriate instructions. Approved shipping errors and damaged-item returns will not require the customer to pay return shipping.

REFUNDS

After an eligible return is received and inspected, please allow approximately 5–7 business days for processing. Approved refunds will be issued to the original payment method. The time required for the refund to appear in your account may vary depending on your bank or payment provider.

EXCHANGES

We do not currently offer direct exchanges. If you would like a different size, color or item, you may return an eligible item following this policy and place a new order.

QUESTIONS

For assistance with a return, refund or damaged item, please contact us at:

https://retrowildflowerboutique.myshopify.com/pages/contact